School Policies

Refund Policy for Pivotal Institute Solutions

1. Cancellation Before Program Start

Students who cancel enrollment before the first day of class will receive a full refund minus a $100 administrative fee.

2. Withdrawal During First Week (0-7 Days)

Students who withdraw during the first week of instruction will receive a refund of 90% of tuition paid, minus registration and material fees.

3. Withdrawal After First Week (8-14 Days)

Students who withdraw after the first week but within two weeks will receive a refund of 75% of tuition paid, minus all fees.

4. Withdrawal After Two Weeks (15+ Days)

Students who withdraw after two weeks will receive a pro-rated refund based on the percentage of the program completed, minus all fees. No refunds will be issued after 60% of the program is completed.

5. Refund Processing

All refund requests must be submitted in writing. Refunds will be processed within 30 business days of the withdrawal date.

6. Non-Refundable Items

• Registration fees
• Material fees for items already provided to student
• Equipment already distributed
• Books and supplies issued to student

7. Special Circumstances

In cases of medical emergency or military deployment, special consideration may be given. Documentation is required.

Student Grievance and Complaint Procedure

Purpose

Pivotal Institute Solutions is committed to providing a fair and transparent process for students to voice concerns and resolve disputes.

Step 1: Informal Resolution

Students are encouraged to first discuss concerns directly with the instructor or staff member involved. Many issues can be resolved through direct communication.

Step 2: Formal Written Complaint

If informal resolution is unsuccessful, students may submit a formal written complaint including:

• Student name and contact information
• Date and description of the issue
• Names of individuals involved
• Desired resolution
• Any supporting documentation

Submit complaints to: Director of Student Services

Step 3: Investigation

The school will acknowledge receipt of the complaint within 5 business days and complete an investigation within 15 business days.

Step 4: Written Response

Students will receive a written response detailing the findings and resolution steps.

Step 5: Appeal

If unsatisfied with the resolution, students may appeal to the School Director within 10 business days of receiving the response.

External Complaints

Students also have the right to file complaints with:

• State Board of Education
• Accrediting agencies
• State licensing boards

Non-Retaliation

The school strictly prohibits retaliation against any student who files a complaint in good faith.